1.Information We Collect
We collect information that you provide directly to us when using our services, including:
- Personal Identification Information: Full name, email address, phone number, postal address, and date of birth.
- Identity Verification Documents: Government-issued identification, proof of address, and other KYC (Know Your Customer) documentation required for case processing.
- Case-Related Information: Details about the incident, transaction records, blockchain wallet addresses, correspondence with third parties, and any supporting evidence you provide.
- Financial Information: Bank account details, transaction histories, and payment information necessary for fund recovery and fee processing.
- Technical Data: IP address, browser type and version, device information, operating system, and browsing patterns on our website.
2.How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your fund recovery case, including conducting forensic investigations and blockchain analysis.
- To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and KYC obligations.
- To communicate with you regarding your case status, service updates, and important notices.
- To improve our services, website functionality, and user experience.
- To comply with legal obligations, respond to legal processes, and protect our legal rights.
- To detect, prevent, and address fraud, security issues, and technical problems.
3.Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Legal Partners: With our legal advisors and partner law firms involved in your case recovery process.
- Financial Institutions: With banks, cryptocurrency exchanges, and payment processors as necessary to trace and recover funds.
- Law Enforcement: With police, regulatory authorities, and other government agencies when required by law or when necessary to protect our clients' interests.
- Service Providers: With trusted third-party service providers who assist us in operating our platform and conducting our business, subject to confidentiality agreements.
4.Data Security
We implement robust security measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols and at rest using industry-standard encryption.
- Strict access controls ensuring only authorised personnel can access sensitive client data.
- Regular security audits, vulnerability assessments, and penetration testing of our systems.
- Secure data storage in compliance with international data protection standards.
While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
6.Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: Request a machine-readable copy of your data to transfer to another service provider.
- Right to Object: Object to the processing of your personal data for marketing or other purposes.
To exercise any of these rights, please contact us at support@onchainres.eu.
7.Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- For the duration of your active case and any follow-up period.
- As required by applicable laws and regulations, including financial record-keeping requirements.
- For the establishment, exercise, or defence of legal claims.
When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention policies.
8.International Data Transfers
As we operate internationally across 22+ countries, your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers are carried out in compliance with applicable data protection laws and that appropriate safeguards are in place, including standard contractual clauses and data processing agreements.
9.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
10.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Address: 197 Yonge Street, Toronto, ON M5B 0C1
- Email: support@onchainres.eu
- Phone: +44 7451250542
- Phone: +1 647 495 9352
onchainres operates in full compliance with Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and applicable international financial regulatory standards.
See also our Terms of Service.